Terms &
Policies
FreshPixelWeb
Calle Gran Vía 28, 28013 Madrid, Spain
Last updated: August 2026
Privacy Policy
1.1 Data Controller
FreshPixelWeb, located at Calle Gran Vía 28, 28013 Madrid, Spain, is the data controller responsible for the processing of personal data collected through this website. For any privacy-related inquiries, contact us at [email protected].
1.2 Data We Collect
We collect personal data that you voluntarily provide when filling out contact forms, including your name, email address, company name, and project details. We also collect standard analytics data such as IP address, browser type, and page visit duration through essential cookies.
1.3 Purpose of Processing
Your personal data is processed solely for the purpose of responding to your inquiries, providing requested services, and maintaining communication regarding ongoing projects. We do not sell, rent, or share personal data with third parties for marketing purposes.
1.4 Data Retention
Personal data is retained for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Inquiry data is retained for a maximum of 24 months after the last communication.
1.5 Your Rights (GDPR)
Under the General Data Protection Regulation (EU) 2016/679, you have the right to access, rectify, erase, restrict processing, object to processing, and port your personal data. To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).
1.6 Data Security
FreshPixelWeb implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), secure server infrastructure, and access controls.
Terms of Service
2.1 Scope of Services
FreshPixelWeb provides web development, API engineering, data pipeline, security audit, performance optimization, cloud infrastructure, database architecture, frontend engineering, and e-commerce platform services. All services are delivered as described in the respective service agreements and proposals.
2.2 Project Agreements
Each project is governed by a separate service agreement that defines scope, timeline, deliverables, and pricing. The agreement supersedes any general terms in case of conflict. Amendments to scope require written confirmation from both parties.
2.3 Payment Terms
Invoices are payable within 14 days of issuance unless otherwise specified in the service agreement. Late payments may incur a 2% monthly surcharge. FreshPixelWeb reserves the right to suspend work on outstanding invoices.
2.4 Intellectual Property
Upon full payment, all deliverables and source code developed specifically for the client are transferred to the client's ownership. FreshPixelWeb retains the right to use general methodologies, frameworks, and non-proprietary code patterns in future projects.
2.5 Limitation of Liability
FreshPixelWeb's total liability under any service agreement shall not exceed the total fees paid by the client for the specific project. We are not liable for indirect, incidental, or consequential damages arising from service use.
2.6 Confidentiality
Both parties agree to maintain confidentiality of proprietary information shared during the course of a project. This obligation survives the termination of the service agreement for a period of 24 months.
Refund Policy
4.1 Refund Eligibility
Refund requests are evaluated on a case-by-case basis. Clients may request a refund if FreshPixelWeb fails to deliver the agreed-upon deliverables within the specified timeline, or if the delivered work materially deviates from the project agreement.
4.2 Partial Refunds
If a project is cancelled after work has commenced, a partial refund may be issued proportional to the work completed. The client will receive a detailed breakdown of completed milestones and associated costs.
4.3 Non-Refundable Items
Third-party costs incurred on behalf of the client (domain registrations, hosting fees, software licenses, API credits) are non-refundable. Consulting fees for completed sessions are non-refundable.
4.4 Refund Process
To request a refund, contact us at [email protected] with your project reference number and a description of the issue. Refund requests are processed within 10 business days of approval. Refunds are issued to the original payment method.
4.5 Dispute Resolution
In the event of a dispute, both parties agree to attempt resolution through good-faith negotiation. If negotiation fails, disputes shall be submitted to the competent courts of Madrid, Spain, in accordance with applicable Spanish law.